Privacy Policy

Last updated: 23 April 2026

At Butter & Spice, we are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or place an order with us.

1. Who We Are

Butter & Spice operates food and beverage outlets in Singapore, including our locations in Katong and Siglap. Our website is butterandspice.sg. For any privacy-related queries, contact us at hello@butterandspice.sg.

2. What Data We Collect

When you place an order or create an account, we may collect:

• Identity data: name
• Contact data: email address, phone number, delivery address
• Transaction data: order history, items purchased, payment method (we do not store full card details)
• Technical data: IP address, browser type, cookies
• Communications data: messages or enquiries you send us

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders (delivery or pick-up)
• Send you order confirmations and updates
• Respond to your enquiries and provide customer support
• Improve our website, menu and services
• Comply with legal and regulatory obligations
• Send you promotional offers and updates — only where you have opted in

4. Cookies

We use cookies to keep your cart session active, remember your preferences, and understand how visitors use our site (analytics). You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only where necessary:

• Payment processors (Stripe) to securely handle payments
• Delivery partners where applicable, to fulfil your order
• Email service providers for transactional and marketing emails
• Legal authorities if required by Singapore law

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 5 years for accounting and legal purposes. You may request deletion of your data at any time (subject to legal retention requirements).

7. Your Rights Under the PDPA

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Withdraw consent for marketing communications at any time
• Request deletion of your data (where not legally required to retain)

To exercise any of these rights, please contact us at hello@butterandspice.sg. We will respond within 10 business days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Payment information is encrypted and handled by PCI-DSS compliant processors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last update shown at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@butterandspice.sg.